Our virtual training will allow your team to hear how word tracks may be used in various scenarios. They’ll learn how to make word tracks their own and when to deploy each at the right moment. Phone Ninjas will teach proper techniques to navigate calls effectively.
Mike Hoyser is a Dynamic Sales Trainer focusing on the phones, which continues to be the single largest profit leak in retail businesses. Hoyser brings a sustained and prolific record of achievement in driving results across multiple industries into each training.
He’s a solutions-focused business strategist and is particularly effective in business development, driving sustainable results on telephones, consultative selling, and identifying new revenue potential.
Our virtual training is identical to the training we offer in person. Your business will save money as there are no related travel expenses. It’s also much easier to offer training to new hires as we are routinely offering monthly online sessions.
If you’d like to get your Phone Skills Coaching started with enthusiasm, there’s no better way than to have Mike Hoyser, our Vice President of Training, visit your location to conduct an in-depth phone skills training seminar.
A: The only difference is the obvious, one is onsite and the other is interactive via Zoom meeting – the same material is covered and in the same format.
A: We do, while there’s no substitute for ongoing active coaching and monthly one-on-ones with our coaches, the trainer-led sessions, whether onsite or virtual, are VERY powerful and reinforce that which is taught in our foundational sessions.
A: With proper management support, this “shot in the arm” will drive immediate increases in appointment set and show rates.
A: Absolutely, you may choose to have trainer-led sessions only (onsite or virtual) with or without our active coaching, one-on-ones, and mystery shops.
A: Our most powerful stores deploy our ongoing active coaching which comes with well-placed mystery shops and monthly one-on-one sessions with each customer-facing agent. Then, they old a quarterly “tune-up” with our instructor-led training!