Virtual Online Training

Virtual Online Training

Mike Hoyser VP of training at Phone Ninjas offers your dealership virtual training using Zoom meetings.  Our virtual training is identical to the training we offer in person.

Your business will save many as there are no related travel expenses.  It’s also much easier to offer training to new hires as we are routinely are offering monthly online sessions.

Here is a look at the training sessions:

Session 1 – Being Proactive

  • Being proactive in a post-March 2020 environment
  • Current Trends that impact you
  • The Customer’s Perspective
  • Theory Behind Proper Phone Techniques
  • Proper Preparation: Tone, Inflection, Attitude,
    Etiquette, Professionalism, Empathy

Session 3 – Perfect Technique

  • Practice Techniques – Perfect Practice Makes Perfect
  • Roll Play the Phone Ninjas Word Tracks
  • General Objection Handling Techniques

Session 2 – Inbound Call Handling

Phone Ninjas 7-Step Inbound Call Process:
1. Greeting
2. Qualifying
3. Contact Information
4. Set the Appointment/Meeting
5. Objection Handling on Inbound Calls
6. Driving Towards Closure
7. Closure

Session 4 – Outbound Calls

  • Phone Ninjas 10-Step Outbound Call Process
  • Calling Unsold Prospects
  • Handling Objections on Outbound Calls
  • Leaving an Effective Voicemail
  • Asking for Referrals
  • Sold Customer Follow-up
  • Relationship Selling
  • Social Media as it relates to the Phones


Session Cost: $500 per 90-minute session (10 people per session)

The training regimen consists of four unique 90-minute sessions with a maximum of 10 attendees each. In the spirit of store (and phone) coverage, we recommend a two-session structure for the staff. This structured example (for up to a 20-person team) is $4,000. An example agenda is below.

Our virtual training will give your team the opportunity to hear how the word tracks may be used in a variety of scenarios. They’ll learn how to make the word
tracks their own and when to deploy each at the right moment. Phone Ninjas will teach proper techniques to effectively navigate calls through the current safe distancing environment. Our goal is to convey the right message by always showing empathy, especially during these challenging times, but also to match your branding and maximize advertising efforts by setting more meetings that ultimately lead to more sales.

Example Agenda

Monday Morning – 1st 10 people
Session 1 Being Proactive: 9am – 10:30am
Session 2 Inbound Calls: 11am – 12:30pm

Monday Afternoon – 2nd 10 people
Session 1 Being Proactive: 2pm – 3:30pm
Session 2 Inbound Calls: 4pm – 5:30pm

Tuesday Morning – 1st 10 people
Session 3 Perfect Technique: 9am – 10:30am
Session 4 Outbound Calls: 11am – 12:30pm

Tuesday Afternoon – 2nd 10 people
Session 3 Perfect Technique: 2pm – 3:30pm
Session 4 Outbound Calls: 4pm – 5:30pm

Contact us to schedule a session: