Session 1
SESSION 1
BEING PROACTIVE
Being proactive in a post-March 2020 environment
Current trends that impact you
Theory behind proper phone techniques
Proper preparation: tone, inflection, attitude, etiquette, professionalism, & empathy
Session 2
SESSION 2
BEING PROACTIVE
Phone Ninjas 7-Step Inbound call Process:
Greeting
Qualifying
Contact Information
Set the appointment/meeting
Objection handling inbound calls
Driving towards closure
Closure
Session 3
SESSION 3
PERFECT TECHNIQUE
Practice techniques – perfect practice makes perfect calls
Role play the Phone Ninjas word tracks
General objection handling techniques
Session 4
SESSION 4
OUTBOUND CALLS