Active coaching method
For more than a decade,
Our Active Coaching Method continues to evolve!
Phone Ninjas works individually with your agents giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback on their coached calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops.
We accomplish this by using actual customer interactions to handle real-world situations naturally producing best-in-class results. We offer the ultimate accountability and deploy consistently through our transparent scoring process.
It’s important to be trained, but we also know it’s important to conduct business; that’s why once your team is certified we only ask for 15 minutes each week plus 20 minutes once a month. Bite-sized pieces of impactful training that are easily implemented in real-time.
What's included in our Active Coaching Method?
inbound coaching
- Available for Sales, Service, Parts, and Reception
- 86% Appointment Set Rates possible for engaged dealers
- Calls monitored, scored, and reported
- Calls actively coached
- Entire staff certified
OUTbound coaching
- Available for Sales, Service, Parts, and Reception
- 86% Appointment Set Rates possible for engaged dealers
- Calls monitored, scored, and reported
- Calls actively coached
- Entire staff certified
1 on 1 coaching
- 20-minute live conversation with a certified phone ninjas coach
- The entire session is recorded
- Sessions include detailed reviews, roleplays, session notes, and progress tracking
- Dedicated recurring monthly timeslots available