As experts in auto dealership phone training, our team knows the importance of converting opportunities into sales. Our active coaching program improves all customer-facing communications, whether it’s on the phone, the web, chat, text, or in person. We work directly with clients to help them find their secret sales weapon and discover what it means to be phone ninjas!
Our most engaged dealers enjoy double (and even triple) the appointment set and show rates as before! The Phone Ninjas Active Coaching Method produces exceptional results because of our commitment to accountability, unwavering consistency, and professional development.
As a client, you’ll receive agent certifications, call scoring, call summaries, active line audits, critical feedback on calls, highly effective scripts, and personalized and dedicated one-on-one sessions.
We help car salespeople excel in phone communication by providing personalized coaching sessions that improve phone handling skills, enhance customer interactions, and increase appointment rates. With our active coaching method, we monitor, score, and report calls while providing active solutions to elevate phone skills.
Our mystery shopping service provides an unbiased evaluation of your sales team’s performance. We examine your store’s communication points online and provide a personalized report detailing strengths, weaknesses, opportunities, and threats. We track response times and report on the sequence of events chronologically, giving feedback on how your team could have communicated in a more effective manner.
Our 1:1 coaching sessions provide personalized training tailored to your specific needs. These 20-minute live conversations with a certified Phone Ninjas coach include detailed reviews, roleplays, session notes, and progress tracking. Whether you’re a new salesperson or a seasoned professional, our expert coaches can help you refine your skills and achieve your sales goals
We believe in rewarding excellence, which is why we run a Perfect Score Contest each quarter. Perfect scores are entered into a random drawing for a chance to win a trip to Hawaii, including hotel and airfare for six nights, plus $1,000 spending money.
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