As experts in auto dealership phone training, our team knows the importance of converting opportunities into sales. Our active coaching program improves all customer-facing communications, whether it’s on the phone, the web, chat, text, or in person. We work directly with clients to help them find their secret sales weapon and discover what it means to be phone ninjas!
Our most engaged dealers enjoy double (and even triple) the appointment set and show rates as before! The Phone Ninjas Active Coaching Method produces exceptional results because of our commitment to accountability, unwavering consistency, and professional development.
As a client, you’ll receive agent certifications, call scoring, call summaries, active line audits, critical feedback on calls, highly effective scripts, and personalized and dedicated one-on-one sessions.
The right way…
We help people excel in all customer-facing communication by providing personalized coaching sessions that improve phone handling skills, enhance customer interactions, and increase appointment rates. With our active coaching method, we monitor, score, and report calls while providing active solutions to elevate skills.
Dedicated sessions with your team on an individual bases where we review their performance trends and work with them on improving their performance and increasing their confidence in customer interactions. These sessions are scheduled and highly focused on the individual.
Our mystery shopping service provides an unbiased evaluation of your team’s actual performance. We examine your store’s communication points online and provide a personalized report detailing strengths, weaknesses, opportunities, and threats. We track response times and report on the sequence of events giving critical and actionable feedback.
