Active coaching method

PHONE NINJAS

For more than a decade,

Our Active Coaching Method continues to evolve!

Phone Ninjas works individually with your agents giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback on their coached calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops.

We accomplish this by using actual customer interactions to handle real-world situations naturally producing best-in-class results. We offer the ultimate accountability and deploy consistently through our transparent scoring process.

It’s important to be trained, but we also know it’s important to conduct business; that’s why once your team is certified we only ask for 15 minutes each week plus 20 minutes once a month. Bite-sized pieces of impactful training that are easily implemented in real-time.

 

What's included in our Active Coaching Method?

inbound coaching

  • Available for Sales, Service, Parts, and Reception
  • 86% Appointment Set Rates possible for engaged dealers
  • Calls monitored, scored, and reported
  • Calls actively coached
  • Entire staff certified

OUTbound coaching

  • Available for Sales, Service, Parts, and Reception
  • 86% Appointment Set Rates possible for engaged dealers
  • Calls monitored, scored, and reported
  • Calls actively coached
  • Entire staff certified

1 on 1 coaching

  • 20-minute live conversation with a certified phone ninjas coach
  • The entire session is recorded
  • Sessions include detailed reviews, roleplays, session notes, and progress tracking 
  • Dedicated recurring monthly timeslots available

Ask about our complimentary,

A better way to train...

ACTIVE COACHING

Appointment Set Rate

30%

60%

80%

Ask about our success packages!

  • Improved Set Rates

    Double or Triple Appointment Set Rates with active coaching

  • HASSLE FREE SETUP

    The easiest vendor set up because there is NO SET UP!

  • CALLING ALL TRACKERS

    We work with all tracking providers and vendors

  • Easy to Start

    You only need an employee roster and tracking login!

  • Manager hands-off

    Manager hands-off

Start active coaching with trained ninjas today! Call 618.4.NINJAS or,