Phone Ninjas works individually with your agents, giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback on their coached calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops.
We accomplish this by using actual customer interactions to handle real-world situations naturally, producing best-in-class results. We offer the ultimate accountability and deploy consistently through our transparent scoring process.
Phone Ninjas works individually with your agents, giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback on their coached calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops.
We accomplish this by using actual customer interactions to handle real-world situations naturally, producing best-in-class results. We offer the ultimate accountability and deploy consistently through our transparent scoring process.
Our phone coaching program is designed to help salespeople master the art of phone communication. We provide personalized coaching sessions that focus on improving your phone handling skills, enhancing customer interactions, and increasing appointment rates. With our active coaching method, we monitor, score, and report your calls, providing active coaching throughout.
Our mystery shopping service provides an unbiased evaluation of your sales team’s performance. We examine your store’s communication points online and provide a personalized report detailing strengths, weaknesses, opportunities, and threats. We track response times and report on the sequence of events chronologically, giving feedback on how your team could have communicated in a more effective manner.
Our 1:1 coaching sessions provide personalized training tailored to your specific needs. These 20-minute live conversations with a certified Phone Ninjas coach include detailed reviews, roleplays, session notes, and progress tracking. Whether you’re a new salesperson or a seasoned professional, our expert coaches can help you refine your skills and achieve your sales goals
We believe in rewarding excellence. That’s why we run a Perfect Score Contest, with quarterly draws for employees and an annual draw for executives. Perfect scores are entered into a random drawing for a chance to win a trip to Hawaii, including hotel and airfare for 6 nights, plus $1,000 spending money! We conduct 5 drawings per year.
Our training programs are designed to enhance your sales team’s skills, leading to increased sales and profitability.
We help your team master the art of phone and online communication, leading to improved customer interactions and satisfaction.
Our 1:1 coaching sessions provide personalized training tailored to each individual’s needs, ensuring effective learning and skill development.
Through our mystery shopping service, we provide an unbiased evaluation of your sales team’s performance, offering detailed feedback and actionable insights.
We offer no setup fees and a flexible month-to-month agreement, making our services accessible and affordable.
We monitor, score, and report your calls, providing active coaching throughout to ensure continuous improvement.
Our coaching sessions lead to certification, enhancing the credibility of your sales team.
Our Perfect Score Contest provides an incentive for your team to strive for excellence, with the chance to win a trip to Hawaii.
Our mystery shopping service also examines your online communication points, helping to improve your online presence and customer engagement.
Our 1:1 coaching sessions include session notes and progress tracking, helping you monitor your team’s improvement over time.
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