ACTIVECOACHING

We train your staff to set more Appointments and close more leads!

Active Coaching

ARE YOU SETTING APPOINTMENTS 80% OF THE TIME?

ARE YOU SETTING APPOINTMENTS 80% OF THE TIME?

Our engaged dealers are seeing Appt. set rates above 80%.

Phone Ninjas works individually with your agents, giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback on their coached calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops.

We accomplish this by using actual customer interactions to handle real-world situations naturally, producing best-in-class results. We offer the ultimate accountability and deploy consistently through our transparent scoring process.

Phone Ninjas works individually with your agents, giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback on their coached calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops.

We accomplish this by using actual customer interactions to handle real-world situations naturally, producing best-in-class results. We offer the ultimate accountability and deploy consistently through our transparent scoring process.

INCLUDED IN OUR

ACTIVE COACHING METHOD

  • Available for Sales, Service, Parts, and Reception

  • 86% Appointment Set Rates possible for engaged dealers

  • Calls monitored, scored, and reported

  • Calls actively coached

  • Entire staff certified

  • 20-minute live conversation with a certified phone ninjas coach

  • The entire session is recorded

  • Sessions include detailed reviews, role-plays, session notes, and progress

  • Dedicated recurring monthly time slots available

Active Coaching - Scripts

SCRIPTS FOR EVERY SCENARIO & CONVERSATION

View the quality and detail in our script training.

Claim Your Complimentary

STEALTHTEST

STEALTH
TEST

Includes Two Mystery Shops to analyze the handling of Phone and Web Leads.

Claim your stealth test model