We perfect ALL CUSTOMER-FACING COMMUNICATION, DRIVING BETTER APPOINTMENT SET AND SHOW RATES – THE RIGHT WAY – WHILE CREATING A MORE PLEASURABLE AND EFFICIENT EXPERIENCE FOR BOTH CUSTOMERS AND STAFF.
Today, the vast majority of interactions begin on the phone or the web (enter the smartphone). Phone Ninjas will coach your team on how to handle today’s consumers. The video to the right does a dynamite job showcasing what we do and how we do it… Give it a watch!
The best results come from consistency. Throughout this ongoing training, we’ll help you discover your “secret weapon” for sales. Our experts monitor and score your calls, providing constant feedback to ensure consistent improvement.
These intensive trainings pack a lot of punch. Split into a morning and afternoon session, your team will hear detailed processes for handling inbound and outbound calls, internet customers, past customers, unsold customers and much more. Choose between our on-site training option and an online seminar.
Our scripts are always free but that’s just 25% of what Active Coaching is – contact one of the ninjas to find out how we’re able to double appointment set and show rates the right way!
Our expertise doesn’t end with phone calls. We’re architects of excellent first impressions across the board. With a combined 75 years of industry experience, we’ve mastered the psychology of car buyers – which we use to improve your phone and website presence. Using millions of real life car-buying scenarios, we give you the kind of coaching you just can’t get anywhere else.
