A: Most OEMs conduct dealership mystery shops to make sure you’re adhering to their branding and pricing guidelines. While these are definitely important, Phone Ninjas’ focus is on driving sales. Branding, pricing, etc. we don’t look at, we look at deliverability, quality, timeliness, following through with commitments, wording, cadence, and of course, the “one-two punch” of responses both via email and the telephone (to name some).