Inbound Coaching
Two Inbound Coaching Sessions are included, one which was the first coaching session and another which was after three months of coaching to showcase this agent’s individual improvement.
Outbound Coaching
Example of our Outbound Call Coaching Session:
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1-on-1 Coaching
Example of our 1-on-1 Session (this one was a roleplay):
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Stealth Test – Mystery Shop
Example of our Mystery Shop:
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