OUR METHODOLOGY

PHONE NINJAS

Watch our quick manager and agent tutorials below

Please click the links below to listen to the coaching examples

Inbound Coaching

Two Inbound Coaching Sessions are included, one which was the first coaching session and another which was after three months of coaching to showcase this agent’s individual improvement.

First coaching session: Click here to listen
After 3 months of our coaching: Click here to listen

Outbound Coaching

Example of our Outbound Call Coaching Session: Click here to listen

1-on-1 Coaching

Example of our 1-on-1 Session (this one was a roleplay): Click here to listen

Stealth Test – Mystery Shop

Example of our Mystery Shop: Click here to listen

Active Coaching Method

Inbound & Outbound Coaching Sessions

Available for Sales, Service, Parts, and Reception
86% Appointment Set Rates possible for engaged dealers
Calls monitored, scored, and reported
Calls actively coached
Entire staff certified

1-on-1 Personal Coaching Sessions

20-minute live conversation with a certified phone ninjas coach
The entire session is recorded
Sessions include detailed reviews, roleplays, session notes, and progress tracking
Dedicated recurring monthly timeslots available

Stealth Test – Internet Mystery Shop Session

Examine your store’s communication points online
A personalized report detailing strengths, weaknesses, opportunities, and threats
We look for a number of items, everything from an autoresponder and an initial phone call attempt to tonality and sentiment of the correspondence
We track response times and report on the sequence of events chronologically
We video record our submission, screen capture the emails, and voice record the conversations so you have a full catalog of the results
Our coaches will give their feedback on how your team could have communicated in a more effective manner, across all communication methods (email, telephone, and text), all of which you’ll have access to

Optional Instructor-Led Training (Onsite or Virtual)

7 full hours of classroom training each day (2-day min) (Onsite Option)
Inbound phone training during the morning
Outbound and internet training during the afternoon
Includes objecting handling
Includes industry trends
Includes texting and proper techniques