BDC Tips

Finance rates are one of the many hoops customers feel like they have to jump through when buying a car. Clients often

When one thinks of the important steps in sales, they probably don’t think directions are on that list. However, one of the

Convincing a customer to bring their car in to be serviced may be more difficult than one may think. It can often

A lesson in trade technique Before you even think about a technique you need to know the goal of the call. Which

3 tips that guarantee you’ll be filling up with appointments in no time! Getting contact information from someone over the phone can

There are many different ways to get automotive dealership BDC training for your sales team, but none of them are as effective as a true active coaching model.

These four dealership BDC best practices will raise appointment rates and show rates and incentivize your staff to turbocharge your dealership’s bottom line.

When hiring a new BDC rep, you’ve got to look beyond a cheerful smile and find people with a specific set of skills and personality traits.

Is your auto business development center doing everything it can to maximize your ROI? Here’s how to measure performance—and what it takes to stay on top.

Business development centers are the lifeblood of a modern automotive dealership, but how can you tell if yours is living up to the hype?

For a business development center that runs on autopilot, you have to give your BDC manager the tools they need to succeed—starting with a training partner.

A business development center is an essential department any dealership would be wise to build. But to succeed, you have to know how to measure BDC performance.

An effective BDC agent is key to ensuring dealership growth and profitability. But how do you know they’re performing well and what can you do about it?

Your car dealership BDC office is the nerve center powering your entire business. But setting it up is not enough—it should always be improving.

Your BDC manager can send your appointment rates and monthly goals through the roof—but only if you back them up 100% with the right tools and training.

In the world of car shopping, a common frustration has emerged among prospects: dealerships that can’t be bothered to answer your questions

The days of selling at or above MSRP are numbered. What once seemed like an industry standard is now as antiquated as

Michael Speigl knew his dealerships needed an edge—that’s why he built the best BDC in Michigan, put Keryn Flanary in charge, and brought in Phone Ninjas.