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BDC Tips

Is your auto business development center doing everything it can to maximize your ROI? Here’s how to measure performance—and what it takes to stay on top.

Business development centers are the lifeblood of a modern automotive dealership, but how can you tell if yours is living up to the hype?

For a business development center that runs on autopilot, you have to give your BDC manager the tools they need to succeed—starting with a training partner.

A business development center is an essential department any dealership would be wise to build. But to succeed, you have to know how to measure BDC performance.

An effective BDC agent is key to ensuring dealership growth and profitability. But how do you know they’re performing well and what can you do about it?

Your car dealership BDC office is the nerve center powering your entire business. But setting it up is not enough—it should always be improving.

Your BDC manager can send your appointment rates and monthly goals through the roof—but only if you back them up 100% with the right tools and training.

Michael Speigl knew his dealerships needed an edge—that’s why he built the best BDC in Michigan, put Keryn Flanary in charge, and brought in Phone Ninjas.

It’s not enough to just call customers—you’ve got to invite them in ways that make it extremely likely they’ll show up for scheduled car sales appointments.

Training a BDC representative is crucial for maximizing your overall customer service quality as well as getting a good ROI on expensive training.

Given the new realities of the internet and how it’s impacting the automotive industry, a business development center (dealership BCD) is a game-changer.

BDCs are game-changing appointment-setting services for dealerships that deliver a wide range of revenue-generating activities.

One of the fast-emerging new business trends is the business development center, or BDC. Automotive dealerships cannot dismiss this important revenue tool.

Many dealerships have started using a Business Development Center or BDC to bring in new business and to increase the effectiveness of

Let’s paint a picture. We’re in the showroom, and a customer is starting to get noisy at the other end. Our ears

Asking for the appointment

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

Giving Proper Directions

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

Listening to your own calls

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

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