BLOGS
You Might Be Interested, You Know.
“You might be interested in a new vehicle and we’d...
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No Thanks, We’re Good
“The customers are still coming to us. We don’t need...
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Get Active with Phone Ninjas Active Coaching
It’s no secret that in the last two years both...
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We Didn’t Get that Lead!?
Have you ever pulled one of your Sales Consultants or...
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What I’ve learned as a vendor: About Products (part 4)
Having the right products – tools and resources – on the...
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What I’ve learned as a vendor, About Customers (dealers’ customers – part 3)
Buyers are liars – it’s a saying we’ve all heard...
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The importance of third-party input when it comes to training your team
A car dealership is not a simple entity. There are...
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Excellence and consistency – How crucial it is to have both when navigating business in today’s market anomaly
If the current economy is worrying anyone else, welcome to...
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What tools are going to get us through this next period of uncertainty
The most important thing a sales associate can do for...
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How are we educating consumers about the current climate in the auto industry
These days there is a crucial part of the car...
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What I’ve learned as a vendor: About Dealer GM’s Part Two
A dealer is only as good as its GM. A...
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INCREASE YOUR EMPLOYEE ENGAGEMENT THROUGH MICRO-LEARNING
What is Micro-Learning? Microlearning is a method of training that...
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DEALERS: STAY ON TOP DURING AN ECONOMIC DOWNTURN
What Experts are saying:We all know that the mix of...
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What I’ve Learned as a Vendor About Vendors
Have you ever experienced a relationship with a vendor that...
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First Impressions Still Matter!
We’ve been dealing with strange times in the automotive industry...
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Practical Application of Ongoing Coaching and Training
You never hear a prize fighter say he fired his...
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Automotive Trends in a Post-Covid World
It’s no secret how much COVID-19 changed the automotive business....
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Knowledge is Power
Make no mistake about it, car dealers have an uphill...
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Servicing Virtually
Servicing your vehicle has been an age-old activity for anyone...
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Selling Service via the Telephone
Selling work over the phone is something that has been...
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How Important is Your Brand?
Have you ever really thought about how you represent yourself?...
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Details Matter: The One Where They Lost a Customer
I recently attended a seminar for business owners and in...
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Customer Lounge: Friend or Foe?
You’ve had one customer on a test drive, your next...
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Now that we’re at sticker, why don’t we stay here?
I remember it like it was yesterday, the first time...
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