Category: Uncategorized

Service Greeter

Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every dealer seems to have a different process when it comes to greeting their service customers in the lane. Some would like you to just come inside, others may want you to stay with…

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Stop Multitasking in the BDC

There are many opinions on whether or not one can truly multitask. However, those who have worked at the dealer level in a BDC – multitasking is a quintessential part of the job, isn’t it? But just because they multitask does not mean that they are any more productive. In fact, too much multitasking can…

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