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ACTIVE COACHING

We train your staff to set more Appointments and close more leads!

Active Coaching

ARE YOU SETTING APPOINTMENTS 80% OF THE TIME?

ARE YOU SETTING APPOINTMENTS 80% OF THE TIME?

Our engaged dealers are seeing Appt. set rates above 80%.

Phone Ninjas works individually with your agents, giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback on their coached calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops.

We accomplish this by using actual customer interactions to handle real-world situations naturally, producing best-in-class results. We offer the ultimate accountability and deploy consistently through our transparent scoring process.

Phone Ninjas works individually with your agents, giving them the knowledge and skill necessary to handle the phones more confidently for today’s consumers. This includes ongoing and regular feedback on their coached calls, highly effective scripts, personalized one-on-one sessions, and well-placed mystery shops.

We accomplish this by using actual customer interactions to handle real-world situations naturally, producing best-in-class results. We offer the ultimate accountability and deploy consistently through our transparent scoring process.

Whats included in
ACTIVE COACHING?

WHY IMPROVE YOUR DEALERSHIP
WITH PHONE NINJAS?

Our training programs are designed to enhance your sales team’s skills, leading to increased sales and profitability.

We help your team master the art of phone and online communication, leading to improved customer interactions and satisfaction.

Our 1:1 coaching sessions provide personalized training tailored to each individual’s needs, ensuring effective learning and skill development.

Through our mystery shopping service, we provide an unbiased evaluation of your sales team’s performance, offering detailed feedback and actionable insights.

We offer no setup fees and a flexible month-to-month agreement, making our services accessible and affordable.

We monitor, score, and report your calls, providing active coaching throughout to ensure continuous improvement.

Our coaching sessions lead to certification, enhancing the credibility of your sales team.

Our Perfect Score Contest provides an incentive for your team to strive for excellence, with the chance to win a trip to Hawaii.

Our mystery shopping service also examines your online communication points, helping to improve your online presence and customer engagement.

Our 1:1 coaching sessions include session notes and progress tracking, helping you monitor your team’s improvement over time.

Nicole Instructor Led
Active Coaching - Scripts

SCRIPTS FOR EVERY SCENARIO & CONVERSATION

View the quality and detail in our script training.

Claim Your Complimentary

DEALERSHIP
MYSTERY SHOP

DEALERSHIP
MYSTERY SHOP

Includes Two Mystery Shops to analyze the handling of Phone and Web Leads.

Claim your stealth test model