STEP ONE
TRAINING VIDEOS
Staff Members Become Certified by watching 17 training videos and taking a test upon completion of each video.

Staff Members Become Certified by watching 17 training videos and taking a test upon completion of each video.
Your staff will have access to scripts and word tracks both for phone conversations and any client-facing communication. They’re full of ideas and objection handling techniques for every scenario.
Our coaching staff will start listening to your calls from your call tracking provider. As we listen to the calls, we insert our critical coaching into the audio file as well as written details in the summary of the call.
If an agent scores below a 2.5 in any category, they are required to return to videos to be retrained in that category. Clients have the ability to raise certification levels as agents improve.
Managers are given a dashboard login to monitor and hold staff accountable. Here is a look at one of our actual client dashboards.
Ongoing coaching of calls plus regular one-on-ones with our coaching staff makes the Active Coaching Method so effective.
Our most engaged clients have been with us for many years and training is not an elective, it’s a requirement.
Ongoing coaching of calls plus regular one-on-ones with our coaching staff makes the Active Coaching Method so effective. But, store managers must be champions of the process and hold the team accountable. Without management involvement, team members will not take the training seriously. Our most engaged clients have been with us for many years and training is not an elective, it’s a requirement.
Phone Ninjas has been a great training tool for our service consultants over the years. Highly recommend!
-Flatirons Subaru Service
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