Our phone coaching program is designed to help salespeople master the art of phone communication. We provide personalized coaching sessions that focus on improving your phone handling skills, enhancing customer interactions, and increasing appointment rates. With our active coaching method, we monitor, score, and report your calls, providing active coaching throughout.

Our mystery shopping service provides an unbiased evaluation of your sales team’s performance. We examine your store’s communication points online and provide a personalized report detailing strengths, weaknesses, opportunities, and threats. We track response times and report on the sequence of events chronologically, giving feedback on how your team could have communicated in a more effective manner.

Our 1:1 coaching sessions provide personalized training tailored to your specific needs. These 20-minute live conversations with a certified Phone Ninjas coach include detailed reviews, roleplays, session notes, and progress tracking. Whether you’re a new salesperson or a seasoned professional, our expert coaches can help you refine your skills and achieve your sales goals

We believe in rewarding excellence. That’s why we run a Perfect Score Contest, with quarterly draws for employees and an annual draw for executives. Perfect scores are entered into a random drawing for a chance to win a trip to Hawaii, including hotel and airfare for 6 nights, plus $1,000 spending money! We conduct 5 drawings per year.