Training

It’s one thing to be great on the phone, have efficient systems in place, or even flaunt a sleek, modern website. But,

One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may

Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some

We have all had days where we walk around with what feels like electricity pulsing through our veins; we’re hitting all of

When you want to improve the quality of your phone calls, it can be challenging to know where to start. Even if

Have you ever noticed when the sales floor goes out for good third-party training that they come back with a pep in

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

“Take it or Leave it” has been a very common theme occurring in the auto industry over the past two to three

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

Difficult phone customers are the most nerve-wracking thing to deal with as a sales agent or customer service representative. Even if you

Difficult phone customers are the most nerve-wracking thing to deal with as a sales agent or customer service representative. Even if you

Appointment setting is one of the best ways that a dealership can get people into the showroom to buy a car. But

Chris VitaleAs the COO | Partner of Phone Ninjas, Chris delivers leadership, coaching, and mentorship to 55 team members providing software sales

At first glance, phone training scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like

Free cold calling sales scripts We’ve created a packed resource center to educate dealerships and call centers on how to set more

Anyone can have work-related goals, but not everyone will achieve them. To achieve goals, we have to better ourselves. And to better