Customer service has become more important than ever these days, with a shifting economy and rising access to online resources. Phones are
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Customer service has become more important than ever these days, with a shifting economy and rising access to online resources. Phones are
When a customer calls your dealership, they’re already out of online answers and getting serious about buying a car. How your people
A great phone strategy translates to higher appointment rates from the same calls you’re getting every day. It’s that simple. When a
Scripts aren’t only for celebrities in Hollywood. In fact, many dealerships are thriving because they know that scripts are a great tool
We’re back with another technique tidbit! This time, we have a lesson on how to make fair trade starting with the first
Customers don’t always want to bring their car into the dealership to be serviced, but that doesn’t mean you can’t convince them.
What’s the first step of a call? This is easy because any great salesperson knows it’s always the same–to set up an
A good salesperson may think the hard work is in the middle of a deal. They believe the end is easy, which
A first impression has long-lasting effects on a customer whether you want to believe it or not. If the foundation is weak,
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