Mystery Shop Coaching Review for Jane Ninja

Auto Responder Quality Phone Time Phone Quality E-mail Response E-mail Quality Total Score
NA 5.00 4.58 5.00 4.28 4.66

This lead was originally submitted on 07/07/2020 at 01:42 PM (Central)
An auto responder was not received.
A personal email arrived 11 minutes later.
A personal phone call was placed 3 minutes later.

To view the lead submission, please watch the video below:

To view the coaching session, please watch the video below:

Here's the breakdown of your score for the phone call you made:

Confirmation Authorization Introduction Reason Opportunity Advantages Appointment Closure Directions Future Average Score
5.00 5.00 5.00 2.50 5.00 3.33 5.00 5.00 5.00 5.00 4.58

Phone Quality Comments

Awesome work on this call! Just remember, we want to work on our value statement. When sharing value we want it to be more specific to our dealership. It's important that we highlight why the customer should shop with us. Nice job, keep it up!

Rebecca Hofmann / / 630-310-4967


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This call has already been reviewed
Reviewed on 07/14/2020


Awesome work overall! Great job on your timing! Remember, again, we want to work on our value within our email. Keep up the practice!

Rebecca Hofmann / / 630-310-4967

The fictional customer name used to mystery shop is Jane Ninja


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This Call in Comparison to Others

Follow the Ninjas!