Tag: coaching

Phone Scripts Work

There’s more to a quality phone script than just words written down for your dealership to follow. A quality phone script aims to help coach your dealership's Sales Managers, Sales Consultants, and BDC Agents on how to handle the phones effectively. If your dealership’s phone skills improve, it can turn those inbound phone calls, and...
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Musical Positions

We sometimes wonder why the BDC is not performing like they used to be. At the same time, instead of acquiring new talent to fill a position or assist another department, we often shift them over instead. Sounds like a great idea, right? It means that we don't have to hire another position, and they...
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