In the fast-paced, competitive world of car sales, the attitude of “I don’t care, do you?” has become all too common. This

Morale is everything at a dealership, and finding activities that boost sales team motivation is one of the most important priorities for any GM or owner.

Every dealership invests in training, but do those dollars you’re spending make sense? Here’s how to improve sales performance with strategies that work.

When KPIs are trending below targeted ranges, a mystery shopper is just what the doctor ordered to right the ship quickly with a minimum of fuss.

What is mystery shopping? For those not familiar, it is a form of customer service evaluation where a trained, prepped agent poses as a customer.

It’s not enough to just call customers—you’ve got to invite them in ways that make it extremely likely they’ll show up for scheduled car sales appointments.

Automotive business consulting is the perfect tool to capitalize on the building market, so choose candidates who target the right areas of your dealership.

Automotive internet sales are exploding today, and phone scripts can be a key driver for raising these KPIs and improving customer service.

In this new digital age where dealerships are struggling to differentiate their brand, automotive service consulting can be an absolute game changer.