Most dealerships treat service calls like an operational chore: But here’s the flip-the-script truth: Service calls aren’t just scheduling calls — they’re
Most dealerships treat service calls like an operational chore: But here’s the flip-the-script truth: Service calls aren’t just scheduling calls — they’re
If you’ve been around a dealership for more than five minutes, you’ve heard the argument: And honestly? Both camps are right… and
Internet leads are weird. They feel “high intent”… right up until they ghost you like you never existed. And here’s the hard
Let’s be honest: not every phone call to a dealership is sunshine and sold units. Some callers are stressed. Some are angry.
You’re consistently hitting 28% for your appointment rates from inbound calls, which is the industry standard. It’s solid, but there are a
If your dealership’s sales numbers hover around the industry average, chances are you’ve got the basics in place: phone scripts, an appointment
When a customer calls your dealership, they’re already out of online answers and getting serious about buying a car. How your people
A great phone strategy translates to higher appointment rates from the same calls you’re getting every day. It’s that simple. When a
We’re back with another technique tidbit! This time, we have a lesson on how to make fair trade starting with the first