You’re consistently hitting 28% for your appointment rates from inbound calls, which is the industry standard. It’s solid, but there are a
You’re consistently hitting 28% for your appointment rates from inbound calls, which is the industry standard. It’s solid, but there are a
If your dealership’s sales numbers hover around the industry average, chances are you’ve got the basics in place: phone scripts, an appointment
When a customer calls your dealership, they’re already out of online answers and getting serious about buying a car. How your people
A great phone strategy translates to higher appointment rates from the same calls you’re getting every day. It’s that simple. When a
We’re back with another technique tidbit! This time, we have a lesson on how to make fair trade starting with the first
Most people don’t even think twice about how they give directions to a customer. It’s often an afterthought without much intention behind
Often, people overlook the value of beginning a partnership. It’s as though the rest of the following moments are what counts. This
The best sales training program for your dealership should balance product knowledge with hard skills like appointment setting and lead qualification.
Phone mystery shops are an invaluable tool for evaluating employee customer service consistency and quality. They also can improve upsells and sharpen skills.