Phone Ninjas Blog

Active Coaching Automotive Training Mystery Shop Phone Training Sales Help

Phone Skills Pay the Bills

Phone Skills Pay the Bills How many times have we heard this: “The customer is on the way and it’s...
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Active Coaching Automotive Training Mystery Shop Phone Training Sales Help

Letter to Myself

Looking back 15 years ago at my role as General Manager, I would approach everything differently. Some time ago, I...
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Active Coaching Automotive Training Mystery Shop Phone Training Sales Help

Are You Equipped to Tackle Incoming Calls?

Are You Equipped to Tackle Incoming Calls? Having a reliable process for your incoming calls is essential. By having a solid process, you...
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Automotive Training Mystery Shop Phone Training Sales Help

Fix the Root Cause

"We aren't closing enough leads,” said the GM, “so let's add another $5k in advertising! That will do the trick."...
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Automotive Training Sales Help

Don’t Be That GM

The General Manager role isn’t an easy one, nor is it a role for the faint of heart. You need...
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But I Got A Perfect Score!
Active Coaching Automotive Training Mystery Shop Phone Training

But I Got A Perfect Score!

Aiming to achieve a perfect score on your Mystery Shop is more than just memorizing keywords or sequences. It's about continually enhancing your performance.
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Flash Training
Active Coaching Automotive Training Phone Training Sales Help

Flash Training

To increase your dealership's performance, you need to have recurring Active Coaching and Training. Active Coaching that's built on a core foundational approach.
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Phone Scripts Work
Sales Help

Phone Scripts Work

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COVID Isn’t Going To Change Dealers
Sales Help

COVID Isn’t Going To Change Dealers

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Musical Positions
Sales Help

Musical Positions

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How Many New Hires Are We Going to Let Quit?
Sales Help

How Many New Hires Are We Going to Let Quit?

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Workflows are Broken
Sales Help

Workflows are Broken

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Active Coaching
Sales Help

Active Coaching

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The Phones Aren’t Going Anywhere
Sales Help

The Phones Aren’t Going Anywhere

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Why Training in the Budget?
Sales Help

Why Training in the Budget?

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Phone Training is Like a Gym Membership!
Sales Help

Phone Training is Like a Gym Membership!

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Responding To Internet Leads
Sales Help

Responding To Internet Leads

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Are You Texting Customers?
Sales Help

Are You Texting Customers?

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