Mystery Shop Coaching is very much like phone skills coaching. In this case, we submit a lead to your business and then wait to see what happens. We’ll monitor the response times of your staff members, grade on those times, as well as on the quality of the phone call and email responses.
Knowledge is the power behind improvement
Take advantage of a FREE Mystery Shop with the Phone Ninjas STEALTH TEST to assess how your store is handling opportunities on the phone and the web!
Phone Ninjas will call in and play the role of the customer as though we’re inquiring about a vehicle.
Phone Ninjas will complete a web form and see how your team follows through/follows up and what happens next