Having the right products – tools and resources – on the dealer level can have a meaningful impact. But for every good product

Buyers are liars – it’s a saying we’ve all heard and used on the dealer level. We’ve also had conversations asking if

We’ve been dealing with strange times in the automotive industry recently with chip shortages and an insane gross market. This is not

I Hate Phone Calls I am a Gen X-er with a Millennial attitude towards the phone: Please don’t call me.  I will

Do you ever call an organization’s customer service line and hope that you get someone on the phone that is friendly and

How much is enough? This question could be posed for anyone and anything. However, when we start to get down to brass

Customer service is extremely important. We get that. However, one thing we might not notice or suspect is that not everyone is

It’s been a trend in the recent year to send an associate to a customer instead of having the customer come to

Who should be greeting your service customers when they arrive at the service drive? A porter, an assistant or an advisor? Every