Most dealerships treat service calls like an operational chore: But here’s the flip-the-script truth: Service calls aren’t just scheduling calls — they’re
Most dealerships treat service calls like an operational chore: But here’s the flip-the-script truth: Service calls aren’t just scheduling calls — they’re
If “training” at your dealership looks like a quarterly meeting, a stale donut, and a PowerPoint from 2017… I’ve got news: That’s
There are a lot of things about sales that can’t be taught, but no dealership can survive without tying their phone performance
Sales training for dealerships is ongoing, even monthly group sessions don’t seem to get your appointment numbers to budge. Worse, half the
“So what are you looking for today?” That tired, generic phone track has been stalling out appointments and crushing commissions for years.
If your dealership’s sales numbers hover around the industry average, chances are you’ve got the basics in place: phone scripts, an appointment
One of the toughest things to deal with in auto sales is setting an appointment, getting your hopes up… and then being
Let’s face it: most service departments are great at servicing cars, not customers. In fact, you usually don’t even have to look
Customer service has become more important than ever these days, with a shifting economy and rising access to online resources. Phones are