Phone Skills Pay the Bills

Phone Skills Pay the Bills How many times have we heard this: “The customer is on the way and it’s a done deal!” The salesperson washes the car and pulls it up front. He/she throws a Sold Sign on the dashboard and waits, and waits and waits….  The customer never shows. The Sales Manager calls […]

Letter to Myself

Looking back 15 years ago at my role as General Manager, I would approach everything differently. Some time ago, I thought that going into the dealership and restructuring everything from day one was the way to go. But as you learn invaluable lessons from experience, you realize that not everything needs to be changed day […]