ROE – Return on Employee

ROE: Return on Employee, NOT return on equity…. I just made it up. But not on a whim, a lot of thought went into this and a lot of time too. You see, a friend of mine had a lease come due and he went truck shopping. He was less than impressed. We were at […]

Phone Skills Pay the Bills

Phone Skills Pay the Bills How many times have we heard this: “The customer is on the way and it’s a done deal!” The salesperson washes the car and pulls it up front. He/she throws a Sold Sign on the dashboard and waits, and waits and waits….  The customer never shows. The Sales Manager calls […]