Business development centers are the lifeblood of a modern automotive dealership, but how can you tell if yours is living up to the hype?

For a business development center that runs on autopilot, you have to give your BDC manager the tools they need to succeed—starting with a training partner.

A business development center is an essential department any dealership would be wise to build. But to succeed, you have to know how to measure BDC performance.

An effective BDC agent is key to ensuring dealership growth and profitability. But how do you know they’re performing well and what can you do about it?

Your car dealership BDC office is the nerve center powering your entire business. But setting it up is not enough—it should always be improving.

Your BDC manager can send your appointment rates and monthly goals through the roof—but only if you back them up 100% with the right tools and training.

In the world of car shopping, a common frustration has emerged among prospects: dealerships that can’t be bothered to answer your questions

The days of selling at or above MSRP are numbered. What once seemed like an industry standard is now as antiquated as

Michael Speigl knew his dealerships needed an edge—that’s why he built the best BDC in Michigan, put Keryn Flanary in charge, and brought in Phone Ninjas.