A Virtual BDC is made up of certified agents, thus producing best in class results on true sales opportunities. Agents go through several training videos and quizzes to obtain their certification, and are also required to maintain that certification.
Calls should be monitored and coached using active coaching methods, just as an agent at the dealership would be. This is how you can be sure that your calls are being handled professionally and no opportunities are lost.
The team is knowledgeable in dealership handling procedures and always follow the scripts accordingly. Making sure to ask for the appointment for every true sales call!