Take your team to the next level with Phone Ninjas, the #1 automotive training provider. Over the past 12 years, we’ve developed programs that work directly with dealerships to drive more appointments that show and buy.
We understand the importance of first impressions. For a dealership conducting business over the phone, first impressions are crucial for conversion. At Phone Ninjas, we’ve leveraged our combined 75 years of industry experience, psychology, and outcomes from millions of real-life situations to create coaching programs that drive more appointments that show and buy.
The Phone Ninjas Active Coaching Method is a comprehensive approach designed to enhance all aspects of customer-facing communication. This method encompasses two crucial components: Knowledge and Skill.
Participants are equipped with the necessary knowledge, including effective scripts, informative videos, and valuable certifications, enabling them to confidently navigate various customer interactions.
Through ongoing situational coaching, participants have the opportunity to continually practice and refine their skills.
We help car salespeople excel in phone communication by providing personalized coaching sessions that improve phone handling skills, enhance customer interactions, and increase appointment rates. With our active coaching method, we monitor, score, and report calls while providing active solutions to elevate phone skills.
Our unbiased evaluation of your car sales team’s performance will examine your store’s communication points and provide a personalized analysis detailing strengths, weaknesses, opportunities, and threats. We track response times and report on the sequence of events chronologically, giving feedback on how your team could have communicated more effectively and solutions to help them get there.
These 20-minute live conversations with a certified Phone Ninja include detailed reviews, roleplays, session notes, and progress tracking. Whether you’re a new car salesperson or a seasoned professional, our expert coaches can help you refine your skills and achieve your sales goals.
We believe in rewarding excellence, which is why we run a Perfect Score Contest each quarter. Perfect scores are entered into a random drawing for a chance to win a trip to Hawaii, including hotel and airfare for six nights, plus $1,000 spending money.
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