Jerry Thibeau Wins Debate Against Alan Ram

Jerry Thibeau wins Alan Ram Phone Training Debate.

It’s a simple concept that continues to elude Alan Ram and it’s the reason why Jerry Thibeau wins the Phone Training debate. Car dealership managers just don’t have the time to review sales calls. And they don’t need to when the Phone Ninjas real-time lead scoring platform can provide a better, more efficient method of managing this activity.

Sales managers are hired to lead their sales teams, not hide in an office all day and listen to recordings of sales calls – that’s not an efficient use of their time as it could take up a majority of their efforts. Using Alan’s own logic, these same sales managers should also be grading and scoring emails sent via the CRM, or perhaps running the SEO and SEM strategies.

Their job should be centered around managing the metrics within each activity, not the granular activities themselves. Their responsibilities may also include watching over marketing activities, CRM initiatives or even the social media marketing – their talent is needed in a different capacity. Plus, isn’t it critical that your managers be available for customer introductions? (Average closing percentages more than double when customers are introduced to managers)

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