Alan Ram Loses Debate to Jerry Thibeau on Auto Dealer Live
Don’t believe the hype. Jerry Thibeau was the real winner in the Auto Dealer Live phone training debate. And not only was he the winner, he destroyed Alan with several clear and simple points.
Sales managers are hired to lead their sales teams, not hide in an office all day and listen to recordings of sales calls – that’s not an efficient use of their time as it could take up a majority of their efforts. Using Alan’s own logic, these same sales managers should also be grading and scoring emails sent via the CRM, or perhaps running the SEO and SEM strategies.
Their job should be centered around managing the metrics within each activity, not the granular activities themselves. Their responsibilities may also include watching over marketing activities, CRM initiatives or even the social media marketing – their talent is needed in a different capacity. Plus, isn’t it critical that your managers be available for customer introductions? (Average closing percentages more than double when customers are introduced to managers)